Sparks Support

FAQ 1

• Authorise email senders with SPF

Using Freshdesk 5

• Getting started on Freshdesk
• What happens to a ticket
• Checklist to get your ticket resolved quicker
• Offboarding a user
• The Sparks Support Frontdesk

Definitions 3

• What do the ticket priority levels mean?
• What is a security advisory?
• What is a health check?