Definitions
When you create a ticket in the portal, you have the option of filling out a priority field for your request - this can be low, medium, high, or urgent. ...
Mon, 30 Jul, 2018 at 12:57 PM
You may have received a notification that a ticket about a security advisory was logged on your behalf - no need to panic, we’re letting you know that we’ve...
Tue, 7 Aug, 2018 at 11:18 AM
If you have a Service Level Agreement (SLA) with us, your website will get a health check approximately once a month. We’ll log a ticket on your behalf when...
Thu, 9 May, 2019 at 4:29 PM