When you create a Freshdesk ticket, the person in charge of the Sparks Support Frontdesk will pick up the ticket and review it.
The Frontdesk can resolve issues to do with:
- Content editing
- User account access
- User administration
For other issues, they will pass the ticket on to your producer, or someone else who can help.
Having a dedicated Frontdesk looking after new support tickets helps to ensure your ticket is dealt with quickly - with the aim of responding within 1 hour.
For tips on creating an informative ticket that we can resolve quickly, see the Checklist to get your ticket resolved quicker.