Using Freshdesk
Freshdesk is a convenient way of managing support requests for both you and us. It should be fairly straightforward to use - here we’ve outlined how to get ...
Fri, 10 May, 2019 at 2:41 PM
When you log a ticket in Freshdesk, it arrives on our dashboard and goes through a process to be resolved. Here we’ve outlined a summary of what happens to ...
Thu, 9 Aug, 2018 at 11:24 AM
To help us help you, it’s useful if you make sure your ticket is written clearly and contains all the details we need. The more information we have, the qui...
Thu, 9 Aug, 2018 at 11:27 AM
Having access to all of your company’s Freshdesk tickets is important. If you have an employee who is leaving, we want to make sure that their tickets don’t...
Tue, 7 Aug, 2018 at 12:04 PM
When you create a Freshdesk ticket, the person in charge of the Sparks Support Frontdesk will pick up the ticket and review it. The Frontdesk can resolv...
Fri, 1 Feb, 2019 at 1:18 PM