If you have a Service Level Agreement (SLA) with us, your website will get a health check approximately once a month. We’ll log a ticket on your behalf when it’s time for the health check, and we’ll add replies with our findings.
After syncing your live site to a development site, we review:
Site status
Pending updates
Log files
User accounts and access
Webform submissions
Anything extra that was specified in your SLA
If we find an issue (e.g. spam webform submissions), we will apply or suggest a suitable fix.
Testing updates
One of the most important parts of health checks is applying security updates to your site.
After we have applied and tested updates on a development site, we provide you with a link so you can test them too.
Before we deploy updates to your live site, we need you to check the development site and sign off the changes. The amount of testing you do is up to you - however much is necessary for you to feel comfortable that your site is working as expected.
Generally, your testing should involve checking that the frontend of the site looks as it should, and that the backend allows you to do your normal editorial tasks. If you'd like more guidance on how to do testing, we can send you a testplan spreadsheet which is similar to the ones we use.
Once you've let us know that you're happy with the updates, we will apply them to your live site - completing your health check.